All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email and your payment. You will receive another notification when your order has shipped. We ship from Sofia. COVID-19 May Delay Shipping
We currently ship everywhere in the European Union only.
Free delivery by ground services is available for orders over 300 Euro
DHL express and SkyNet express are available at extra cost, depends on shipping country
Please email us at firstname.lastname@example.org and we will provide you with different shipping options, delivery time and cost
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. (for free ground services, please allow up to 6 days for tracking information to become available)
We accept returns up to 14 days after delivery, if the item is unused and in its original condition, we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at email@example.com with your order number and a photo of the item's condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at firstname.lastname@example.org